Aziz, Norzalita Abd, Bita Najafi, Ahmad Said Ibrahim Al-Shuaibi, and Faridahwati Mohd Shamsudin. “Behavioural Consequences of Customer Perception on Emotional Labour Among Airline Service Employees”. International Review of Management and Marketing 6, no. 7S (October 7, 2016): 162–168. Accessed December 22, 2024. https://econjournals.com.tr/index.php/irmm/article/view/3226.