Dawi, Norazryana Mat, Ahmad Jusoh, Khalil Md Nor, and Muhammad Imran Qureshi. “Service Quality Dimensions in Pay TV Industry: A Preliminary Study”. International Review of Management and Marketing 6, no. 4S (May 27, 2016): 239–249. Accessed November 9, 2024. https://econjournals.com.tr/index.php/irmm/article/view/2494.