N. A. W. Al-Qatawneh, S. J. Al-Tarawneh, N. A. W. Al-Qatawneh, and R. M. Al-Adaileh, “The Impact of Knowledge Management Processes on Operational Performance as Mediated by IT Agility”, IRMM, vol. 9, no. 1, pp. 36–43, Jan. 2019.