PANJAITAN, Hotman; LAELY, Nur. The Role of Relationship Marketing, and Satisfaction As Variable Mediation: Study at Bank BPR UMKM East Java in Surabaya. International Review of Management and Marketing, [S. l.], v. 7, n. 5, p. 105–112, 2017. Disponível em: https://econjournals.com.tr/index.php/irmm/article/view/5753. Acesso em: 22 dec. 2024.