AZIZ, Norzalita Abd; NAJAFI, Bita; AL-SHUAIBI, Ahmad Said Ibrahim; SHAMSUDIN, Faridahwati Mohd. Behavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees. International Review of Management and Marketing, [S. l.], v. 6, n. 7S, p. 162–168, 2016. Disponível em: https://econjournals.com.tr/index.php/irmm/article/view/3226. Acesso em: 22 dec. 2024.