ILIAS, Norazlina; ABDULATIFF, Nik Kamaruzaman; WAN ZAKARIA, Wan Zuriati; WAHAB, Norlidawahi. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. International Review of Management and Marketing, [S. l.], v. 6, n. 4, p. 915–920, 2016. Disponível em: https://econjournals.com.tr/index.php/irmm/article/view/3053. Acesso em: 5 oct. 2024.