MOHAMMED, Abdul Alem; RASHID, Basri. Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance. International Review of Management and Marketing, [S. l.], v. 2, n. 4, p. 220–230, 2012. Disponível em: https://econjournals.com.tr/index.php/irmm/article/view/297. Acesso em: 5 oct. 2024.