ISHAK, Khairol Anuar. The Impacts of Relational Norms and Relationship Quality in to Franchisee’s Loyalty. International Review of Management and Marketing, [S. l.], v. 6, n. 4S, p. 6–11, 2016. Disponível em: https://econjournals.com.tr/index.php/irmm/article/view/2451. Acesso em: 9 nov. 2024.