Ilias, N., Abdulatiff, N. K., Wan Zakaria, W. Z., & Wahab, N. (2016). The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. International Review of Management and Marketing, 6(4), 915–920. Retrieved from https://econjournals.com.tr/index.php/irmm/article/view/3053