Kiseleva, E. M., Nekrasova, M. L., Mayorova, M. A., Rudenko, M. N., & Kankhva, V. S. (2016). The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity. International Review of Management and Marketing, 6(6S), 95–103. Retrieved from https://econjournals.com.tr/index.php/irmm/article/view/2930